Privacy Policy
This policy has been in effect since September 22, 2023.
Our engagement
Respect for privacy and confidentiality is important to Boutique Ticoti Baby (hereinafter “ Ticoti Baby ”, “ we ”, “ us ” or “ our ”). This is why we are committed to continually reevaluating our practices. to keep them up to date and to implement effective controls to protect the personal information we hold about you. Furthermore, we undertake never to sell or rent this information.
Summary of the Policy
The Privacy Policy (the “ Policy ”) explains how we collect, share, use and store your personal information when you use our website, www.ticotibaby.ca , when you email us, respond to our surveys, that you participate in our competitions, our draws, when you purchase our products, either online or physically during Pop-Up type events. It also describes the types of personal information we collect about you, for what purposes we collect it, how we use it, how we protect it and under what circumstances we share it with third parties.
In addition, we describe the choices you can make regarding the way we use your personal information and the different means available to you to communicate with us if you wish to access, verify or update your personal information. contact details or change your privacy preferences.
Applicable laws and regulations
This Policy and the personal information processed by Ticoti Baby are subject to Canadian, provincial and federal privacy laws as well as the General Data Protection Regulation of the European Union, where applicable.
Consent
By accessing our Websites or purchasing our products, online or physically, you consent to the collection, use and disclosure of your personal information in accordance with the Policy. In some cases, your consent may be “implied,” meaning your permission is presumed based on your action or inaction at the time of collecting, using or sharing your personal information.
If you do not agree with the Policy, please refrain from using our Website or our products. Furthermore, the collection of certain personal information in accordance with the Policy is mandatory so that we can provide you with the Products you have ordered, such as home delivery.
Who is the policy for?
This Policy applies to everyone who communicates or interacts with us, regardless of the means used, whether you are a customer or someone who visits our Website.
This Policy does not apply to websites operated by third parties over whom we have no control. If you follow a link to a third party site, the privacy policy of that third party site will apply. We are not responsible for their privacy policies, procedures or practices. We encourage you to review these policies before submitting personal information to these third party sites.
What is personal information?
Personal information is information that concerns you and that allows you to be identified, directly or indirectly.
Information that is made anonymous and cannot be associated with you, directly or indirectly, is not considered personal information. In fact, anonymized information no longer irreversibly allows you to be identified, whether directly or indirectly.
How is your personal information collected?
We only collect personal information necessary to achieve the purposes stated in this Policy.
We collect your personal information primarily from you and also from third parties, depending on the following circumstances. For example :
- when you voluntarily provide this information to us directly;
- when personal information about you is automatically collected as part of your use of our Website or our products.
Personal information you voluntarily provide
When you visit our Website, when you participate in a contest, sweepstakes, promotion, survey, when you create an account on our Website, when you purchase our products or when you communicate or interact with us, we may ask you to voluntarily provide us with certain personal information (such as your name, email address, shipping and billing address, and telephone number) so that we can more easily communicate with you to respond to your request.
Personal information automatically collected
Cookies
A cookie is a small text file containing a unique identification number that identifies the visitor's mobile device or computer browser (but does not necessarily identify the visitor) each time. that he visits our Website.
When you access our Website, we use cookies to automatically collect information about users, such as the Internet Protocol (IP) address that identifies the mobile device or computer, the IP address of the provider Internet service, the name and version of the Web browser, the date and time the user accesses the Website, the Internet address from which the user directly accesses our Website, the operating system used, sections of our Website visited, web pages read and images viewed and materials posted or downloaded from our Website.
With your consent, if you enable these technologies or if applicable law allows us to do so, we use cookies which also allow us to manage our Website and analyze how our Website is used. They also allow us to better understand your interests and provide you with a more personalized online experience that meets your needs. You can reset your browser to be notified of cookies used and/or accept or refuse cookies. However, if you refuse cookies, you may be unable to use some of the features of our Websites.
Why do we collect and use your personal information?
We use personal information collected about you for the following purposes:
- respond or respond to your requests, questions or comments you send to us online;
- all purposes necessary for the supply of our products, such as:
- create and manage your account and profile online;
- verify your identity;
- manage the return or refund of a product;
- locate the location where a delivery request is required;
- offer payment functionality, process payments.
- personalize and improve your experience on our Website or with our digital tools;
- to personalize and distribute online advertising content (or other media);
- carry out analyzes and statistics on our audience, our customers and on the use of our Websites, in order to better understand the interests and preferences of our customers;
- develop or design new products likely to be of interest to our customers;
- perform analyzes of user data in an aggregated and anonymous manner;
- manage your interactions on social media;
- detect security or privacy incidents and protect against malicious, deceptive, fraudulent or illegal activities;
- for any other purpose described in this Policy or communicated to you at the time of collection of your personal information;
- or any other purposes that applicable laws permit or require.
Data analysis
We may use de-identified user information, which does not directly identify users, to create general information reports used to study trends and changes in the demographics of users of our Website. This de-identified information is used for the purposes of administering the Website, to better understand the interests of our users generally, and to improve the Website.
Targeted advertising
By using cookies, if you activate these cookies or if applicable law allows us to do so, we are able to offer you advertising that better meets your needs, since it is targeted to your interests. When you view or take actions on our Website, cookies and pixels tell us which pages or sections are of interest to you. Using this information, we may subsequently display advertising that is relevant to your interests. When you click on one of these advertisements, we may also track the response rate of the campaign.
Who may your personal information be shared with?
We may share your personal information with your consent or when required or permitted by applicable law. Thus, we may notably share your personal information with our service providers for the purposes described in the Policy, with certain professionals when this is necessary to provide you with the products you have requested and to facilitate the management of our activities.
Communication to our service providers or partners
We may also share your information with third party vendors, consultants and other providers of Products and Services that we employ to perform tasks or render Products and Services on our behalf. These third parties are our payment processing providers, website analytics companies, business intelligence service providers, email service providers, and advertising partners.
Communication to public or government bodies
We may disclose personal information about you to public or government agencies that are authorized by law to obtain this information, or when we have reasonable grounds to believe that this information may be useful in the context of an investigation into a unlawful activity, or to comply with a subpoena, arrest warrant or order of a court, person or agency of competent jurisdiction requiring the production of information, or to comply with the rules of a court regarding the production of records or information, or to protect our rights and property.
Commercial transaction
If necessary for the purposes of evaluating or entering into a business transaction, such as the alienation or leasing of all or part of a company or its assets or the modification of its legal structure by merger or otherwise, we may share personal information with the other party to the transaction and in accordance with applicable legal requirements.
Can your personal information be shared or transferred outside of your province, territory or Canada?
We may share or transfer personal information to related entities and may use service providers and partners located outside of your province, territory or Canada to complete specific tasks or mandates in the course normal for our activities. In such cases, we consider the protections offered by the laws of those other jurisdictions and use contractual measures to provide adequate protection for your personal information when we disclose or transfer it to other jurisdictions. However, when your personal information is processed in a jurisdiction other than where you reside, it may be subject to the law of that foreign jurisdiction, including any laws authorizing or requiring the disclosure of the information to government authorities, courts and agencies. responsible for law enforcement and national security in this jurisdiction.
How do we protect your personal information?
We have adopted rules regarding personal information and ensure the protection of this information throughout its life cycle. Depending on the volume and sensitivity of the information, the purposes for which it is used and the format in which it is retained, we implement a combination of measures to protect your personal information, including:
- Appointment of a Privacy Officer
- Training and awareness activities
- If information is collected or maintained in electronic form, technical security measures such as encryption, firewalls, anti-virus software and other similar measures.
Warning
No security measure is absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you notice suspicious activity on your account), please contact us immediately at the address provided in the “ How can you help us” section. join? " below.
What are your rights related to your personal information?
You have several rights regarding the personal information we hold about you. You can exercise them at any time by contacting us using the contact details indicated in the “ How can you reach us?” section. »
Manage your consent preferences
You can review and change your consent preferences for the collection, use and disclosure of your personal information at any time.
Please note, however, that we will no longer be able to offer you our products if you withdraw your consent for a purpose essential to our relationship with you as mentioned in the Policy.
Find out if we hold your personal information
You can ask us:
- If we hold personal information about you;
- How your personal information was collected, used and disclosed;
- If another person, supplier, partner, related entity or third party holds your personal information for us.
View your personal information
You can ask us to see the personal information we hold about you. In some cases, we may not be able to provide you with the requested information. For example, we cannot send you information that would reveal information about another person.
Correct your personal information
You can ask us to correct your personal information if it is incomplete or inaccurate. You can also update them if they have changed.
Delete your personal information
You can ask us to delete your personal information. Our response will depend on the situation. If we have achieved the purposes for collecting personal information, we will delete it. However, we may retain them in order to comply with our legal, regulatory and contractual obligations, and to protect our rights in the event of an appeal.
If we have not yet achieved the purposes for collecting personal information, we will delete information that is outdated, inaccurate, incomplete or no longer necessary. If you ask us to delete the rest of your personal information, we will no longer be able to offer you our Products and Services.
You may make a written request to exercise any of your rights in relation to your personal information by writing to the address indicated in the “ How can you contact us?” section. " below. You will receive our response in writing within 30 days. If we deny your request in whole or in part, we will provide you with several pieces of information:
- Reasons for refusal
- References to the laws and regulations which justify this refusal
- Your right to contest this refusal before the privacy regulatory authority in your province or territory
- The deadlines to respect for contesting the refusal
File a complaint
You can file a complaint if you believe we have mishandled your personal information. We invite you to contact us first if you wish to file a complaint. We will take the time to analyze your complaint and work with you to see how to resolve the situation.
You can also file a complaint with the privacy regulatory authority in your province or territory.
What are your choices regarding the use of your personal information?
By contacting us by email at the address indicated in the “ How can you reach us?” section. ", you can withdraw or modify your consent to the use and communication of your personal information or refuse to participate in certain uses and communications, subject to legal or contractual restrictions. If you refuse to provide us with your personal information or to give us the consents required for its processing, it may be impossible for us to provide you with our products.
Cookies
You can block the use of cookies by activating the setting for this purpose in your browser.
How long is your personal information kept?
We have adopted policies and practices governing the retention and destruction of personal information in our possession or custody. We retain your personal information only for as long as is reasonable, necessary or relevant to fulfill the purposes identified in the Policy, or as permitted or required by applicable law. Even if you have stopped doing business with us, we must retain certain information because, among other reasons, the law requires it. When this information is no longer necessary, it is destroyed or anonymized in accordance with applicable laws, so that it can no longer identify you, directly or indirectly. As part of the process of destroying information, we observe strict rules and also take care to prevent any unauthorized person from having access to it.
Can this policy be changed?
We regularly update our practices to strengthen them and to take into account evolving laws, regulations and standards regarding the protection of personal information.
How can you reach us?
You can contact our Privacy Officer in writing using the details below to:
- Make a request to view, correct or delete your personal information;
- File a complaint related to the management of your personal information;
- Request help, send us a comment or ask any question related to the protection of your personal information.
Please be sure to provide us with any information necessary to follow up on your request.
By email : contact@ticotibaby.ca
By mail : Boutique Ticoti Baby, 2345, Raphaël-Nolet, Drummondville, QC J2C 6B1